Support & FAQ
General
WinFiber is our home fiber internet service, delivering fast, reliable connectivity to homes across Dar es Salaam.
WinCable is our cable TV service, offering 200+ SD and HD channels.
Not yet — but we’re actively expanding. Check our Coverage page for updates. See full coverage
Billing & Payments
All services are strictly prepaid. Payment is required before activation, renewal, or continuation of service.
Your service automatically expires at the end of your subscription period unless renewed.
No, we don’t provide credit facilities unless specifically agreed with us in writing.
Yes, prices, speeds, and packages may be revised from time to time; we’ll provide reasonable notice where applicable.
Installation & Equipment
Yes, installation is always free. You only need to pay for your first month of service to get connected.
Typically within a few days of signing up, depending on site survey and technical feasibility.
All equipment remains the property of Win Cable and Internet Ltd unless expressly sold to you.
Electrical power for the equipment, reasonable access to your property, and landlord permission where applicable.
Technical Support
WhatsApp support is available 24/7. You can also call us during business hours. Contact us
We aim for minimal downtime, but interruptions can occur due to factors like power failures, fiber cuts, or upstream provider outages — most are resolved quickly, and planned maintenance is announced in advance where possible.
WinFiber is intended for normal residential use under our Fair Usage Policy; we may manage traffic if usage negatively affects the network for other customers.
Use our Speed Test tool anytime.
Coverage & Relocation
Visit our Coverage page and check the map or area list.
Yes, relocation is possible subject to network availability at your new address; relocation charges may apply, and service at the new location isn’t guaranteed.
Reach out to us — we’re actively expanding and can let you know about future coverage plans for your area.
Cancellation & Plan Changes
WinFiber internet has a 1-month minimum commitment; WinCable TV requires a 3-month minimum. After your minimum term, you can cancel anytime by notifying us. Prepaid fees and unused subscription periods are non-refundable.
Yes, within 30 days of cancellation. You may be charged for lost, damaged, or unreturned equipment.
Yes — contact our support team to arrange a plan change.
Business Internet
Dedicated internet connections, static IP addresses, and other customized connectivity services tailored to your organization.
Pricing depends on your specific requirements and is confirmed upon inquiry — request a quote.
Yes, consistent with our standard service terms.
GET CONNECTED TODAY
Ready for faster, more reliable internet?
Join homes and businesses across Dar es Salaam already enjoying WinFiber and WinCable.