Privacy Policy

1. Introduction

Win Cable and Internet Ltd (“the Company,” “we,” “us”) respects your privacy and is committed to protecting the personal data of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information, in line with the Personal Data Protection Act, 2022 of the United Republic of Tanzania.

2. Information We Collect

We may collect the following types of information:

• Contact details, such as your name, phone number, WhatsApp number, and physical address.
• Service information, such as your chosen package, installation address, and billing history.
• Communications you send us, such as messages through our contact form, WhatsApp, or phone calls.
• Technical information, such as your IP address and browser type, when you visit our website.

3. How We Use Your Information

We use the information we collect to:

• Provide, activate, and maintain your WinFiber or WinCable service.
• Process payments and manage billing.
• Respond to inquiries and provide customer support.
• Send service notifications, maintenance updates, and (where you have not opted out) promotional communications.
• Comply with legal and regulatory requirements in Tanzania.

4. Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can control or disable cookies through your browser settings; doing so may affect some website functionality.

5. Sharing of Information

We do not sell your personal data. We may share information with:

• Service providers who help us operate our business (such as installation technicians or payment processors), under confidentiality obligations.
• Regulatory or government authorities, where required by law.
• Third parties, only with your consent or as otherwise permitted by law.

6. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Subject to the Personal Data Protection Act, 2022, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal or contractual retention requirements.
• Withdraw consent for promotional communications at any time.

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our services are intended for individuals who can enter into a legally binding agreement. We do not knowingly collect personal data from children without appropriate parental or guardian consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page, and the “last updated” date will be revised accordingly.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

• Phone / WhatsApp: +255 713 717 978, +255 719 888 777
• Email: [To be confirmed with client]
• Address: Samora Avenue / Zanaki Street Corner, Dar es Salaam, Tanzania — P.O. Box 7177